At Prestige Restaurant Equipment, we strive to ensure complete customer satisfaction with every purchase. This Return & Exchange Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By placing an order with us, you agree to the terms described below.
Eligibility for Returns
We accept returns on eligible items within a specified period from the date of delivery. To qualify for a return, products must be unused, in their original condition, and returned in the original packaging with all included parts, accessories, and documentation.
Items that show signs of use, damage caused after delivery, or missing components may not be eligible for return. Certain products, including special orders or customized items, may not be eligible for return unless they are defective.
Return Process
To initiate a return, you must contact our support team with your order details and reason for the return. Once your request is reviewed and approved, we will provide instructions on how to return the item.
Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure safe delivery.
Exchanges
We offer exchanges for eligible items if you receive a product that is defective, damaged, or incorrect. Exchange requests must be submitted within a reasonable timeframe after delivery.
Once the returned item is received and inspected, we will process the exchange and arrange for the replacement item to be shipped. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately upon delivery. We may request photos or additional information to assess the issue.
After verification, we will provide a suitable resolution, which may include a replacement, repair, or refund depending on the situation.
Incorrect Items
If you receive an incorrect item, please contact us as soon as possible. We will arrange for the correct product to be delivered and provide instructions for returning the incorrect item.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item. In such cases, we will provide guidance and support to resolve the issue without additional cost to you.
Original delivery charges are non-refundable unless the return is due to our error.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed using the original payment method.
Refund processing times may vary depending on your payment provider. Please allow sufficient time for the refund to be reflected in your account.
Non-Returnable Items
Certain items may not be eligible for return or exchange. These may include:
• Custom or special-order products
• Items that have been installed or used
• Products returned without original packaging
• Clearance or final sale items
Inspection and Approval
All returned items are subject to inspection upon arrival. We reserve the right to refuse returns that do not meet our policy requirements.
Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and will fall under our return policy.
Contact Us
If you have any questions about our Return & Exchange Policy or need assistance with a return or exchange, please contact us:
Call Us
+1 786-651-0215
E-mail Us
support@prestiquip.com
Our Address
10049 NW 89th Ave #24, Medley, FL 33178, United States
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed