At Prestige Restaurant Equipment, we are committed to providing reliable and efficient delivery services to ensure your equipment arrives safely and on time. This Delivery Policy outlines how we handle order processing, shipping, delivery timelines, and related responsibilities. By placing an order with us, you agree to the terms described below.
Order Processing
All orders are processed during our business hours, Monday through Friday from 9:00 AM to 5:00 PM. Orders placed outside of business hours, on weekends, or on holidays will be processed on the next business day.
We aim to process orders as quickly as possible; however, processing times may vary depending on product availability, order size, and verification requirements. Once your order is processed, you will receive confirmation and delivery details.
Delivery Coverage
We provide delivery services across South Florida. Our goal is to ensure that all deliveries are handled professionally and reach customers in a timely and secure manner. For locations outside our primary service area, delivery options may vary, and additional charges may apply.
Delivery Timeframes
Delivery times depend on product availability, order volume, and your delivery location. While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, including weather conditions, carrier delays, or unforeseen logistical issues.
We recommend allowing sufficient time for delivery, especially for large or specialized equipment orders. Our team will keep you informed of any significant updates regarding your shipment.
Delivery Methods
Depending on the size and nature of your order, delivery may be completed through our internal team or trusted third-party carriers. Larger equipment may require freight delivery, while smaller items may be shipped through standard delivery services.
Certain deliveries may require scheduling in advance, particularly for heavy or specialized equipment. In such cases, our team will coordinate with you to arrange a suitable delivery time.
Delivery Requirements
It is the customer’s responsibility to ensure that the delivery location is accessible and suitable for receiving the equipment. Please ensure that:
• Accurate delivery information is provided at the time of order
• Someone is available to receive and inspect the delivery
• Adequate space and access are available for large equipment
Failure to meet these requirements may result in delays or additional delivery charges.
Inspection Upon Delivery
We strongly recommend inspecting all items upon delivery. If any product is damaged, missing, or incorrect, please notify us immediately. Any visible damage should be reported at the time of delivery whenever possible.
Failure to report issues promptly may affect our ability to resolve the matter efficiently.
Delivery Charges
Delivery fees may vary depending on the size, weight, and destination of your order. Any applicable delivery charges will be communicated during the checkout process or at the time of order confirmation.
Additional fees may apply for special delivery requirements, including but not limited to expedited delivery, remote locations, or restricted access areas.
Delays and Exceptions
While we strive to provide timely deliveries, Prestige Restaurant Equipment is not responsible for delays caused by circumstances beyond our control. These may include natural events, transportation disruptions, or carrier-related issues.
In the event of a delay, we will make every effort to keep you informed and provide updated delivery information.
Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect information, unavailability of the recipient, or restricted access, additional delivery attempts may be subject to extra charges.
It is important to ensure that all delivery details are accurate and that arrangements are made to receive the order at the scheduled time.
Contact Us
If you have any questions regarding your delivery or need assistance with your order, please contact us:
Call Us
+1 786-651-0215
E-mail Us
support@prestiquip.com
Our Address
10049 NW 89th Ave #24, Medley, FL 33178, United States
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed